Masterclock CLKTCD Series Bedienungsanleitung PDF herunterladen (Seite 37)

CLKTCDSeriesUserManual–Rev.2.0.1Page37

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ServiceInformation

WesincerelyhopethatyouneverexperienceaproblemwithanyMasterclockproduct.Ifyoudo

needservice,contactMasterclock’sTechnicalSupportteam.Atrainedspecialistwillhelpyouto

quicklydeterminethesourceoftheproblem.Manyproblemsareeasilyresolvedwithasinglephone

calloremail.Ifitisnecessarytoreturnaunittous,anRMA(ReturnMaterialAuthorization)number

willbegiventoyou.

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VisitourwebsitetodownloadacurrentRMArequestform.

http://www.masterclock.com/rma.php

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MasterclocktrackstheflowofreturnedmaterialwithourRMAsystemtoensurespeedyservice.

YoumustincludethisRMAnumberontheoutsideoftheboxsothatyourreturncanbe

processedimmediately.

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RMAPolicy

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OurRMApolicyisstraightforwardandisbasedonseveralbasicpremises

• Anitemcanbereturned,subjecttoseveralbasicrequirements,underour

30daySatisfactionGuarantee.

• Ifanitemfailswithinthefirst year WarrantyPeriodwewillrepairandreturnitfreightprepaid.

• Ifanitemisoutsidethewarrantyperiodandrequiresrepairwewillinspect,repairandreturn

theitemtoyouforareasonablechargefortheworkandthecostforfreight.

• Ifyouthinkanitemorsystemisnotworkingproperlyweexpectyoutoreadtheinstruction

manual,talkwithourtechnicalsupportdepartmentandmakeareasonableefforttoresolve

theissue.

• Ifyoureturnanitemtousforrepairandtheitemisfoundtoworkproperlythenwewill

chargeyouan"AnalysisandInspection"chargeplusthereturnfreight.

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Pleasesupplyuswithasmanydetailsabouttheproblemasyoucan.Theinformationyousupplywill

besuppliedtotherepairdepartmentbeforeyourunitarrives.Thishelpsustoprovideyouwiththe

bestservice,inthefastestmanner.

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Weapologizeforanyinconveniencethattheneedforrepairmaycauseyou.Wehopethatourrapid

servicemeetsyourneeds.Ifyouhaveanysuggestionstohelpusimproveourservice,pleasegiveusa

call.Weappreciateyourideasandwillrespondtothem.

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ContactingUs



Masterclock,Inc.

2484WestClayStreet

St.Charles,MO63301USA



website

www.masterclock.com



USAand Canada

1‐800‐940‐2248

1‐636‐724‐3666

1‐636‐724‐3776

(fax)



International

1‐636‐724‐3666

1‐636‐724‐3776

(fax)

Sales

[email protected]



TechnicalSupport

[email protected]

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